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Payments & Refunds — 2026

REFUND
POLICY.

At Vilio, we aim for 100% satisfaction. All refunds are handled securely through your chosen payment provider.

Policy Details

Refunds
Made Simple.

We handle refund requests promptly via your chosen payment provider. Refund eligibility is based on purchase type, timing, and subscription status.

Full Refunds

All purchases are eligible for a full refund within 14 days of purchase.

Processing Time

Refunds are processed through your chosen payment provider and typically appear within 5–10 business days.

No Exceptions

Refunds are granted automatically within the 14-day period. No additional conditions apply.

Secure Handling

All refund transactions are processed securely via your payment provider.

1. Refund Eligibility

Refunds are granted for purchases made through our supported payment methods. Eligibility depends on whether the service was fully unused and the request is submitted within 14 days of purchase.

2. Subscription Refunds

Active subscriptions are refunded pro-rata based on remaining subscription periods. Once a subscription is canceled, it remains active until the end of the paid period unless otherwise requested.

3. Account Deletion & Refunds

Deleting your account will automatically cancel any pending refunds. Refund requests should be submitted prior to account deletion.

4. Processing Time

Refunds are processed through your chosen payment provider and typically appear within 5–10 business days, depending on the payment method.

5. Contact

If you have questions about refunds, reach out to our support team:

support@getvilio.co